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Refund and Return Policy

Effective Date: 01/06/2024

At FANSHAKE, operated by SEABLUE SA, we are dedicated to providing premium reach enhancement solutions and ensuring clarity in our reimbursement procedures. As we deliver intangible digital solutions (such as personalized content amplification and audience-based analytics), no physical products are dispatched or returned.

Order Termination (Prior to Service Commencement)

You may terminate your order before it is initiated or activated and receive a complete reimbursement. To terminate your order:

  • Reach out to us via live support, email, or postal correspondence
  • Supply your account email address for verification
  • If the solution has not yet commenced, we will process a complete reimbursement to your original payment method
24-Hour Trial Access

We offer a 24-hour trial access to evaluate the platform without obligation. If you are not satisfied, you may terminate your membership within this timeframe at no charge.

To terminate during the trial:

  • Utilize your FANSHAKE control panel
  • Or reach out to us by email or live support within 24 hours

No fees will be applied and your membership will not continue.

14-Day Reimbursement Assurance

You may request a reimbursement within 14 days of purchase if the following criteria apply:

✅ Qualifying reimbursement reasons include:
  • The solution was not provided as outlined
  • Your reimbursement request is filed within 14 days
  • Implementation was incomplete or has not commenced
  • You are still within a trial access period (if applicable)
❌ Reimbursements are not available if:
  • More than 14 days have elapsed since your purchase
  • Solution has already been completely implemented
  • No legitimate concern was reported during the permitted timeframe
How to Request a Reimbursement

To request a reimbursement, contact us via one of the following methods:

  • Email: contact@fanshake.co
  • Live Support: Available via our contact page
  • Postal Correspondence:
    SEABLUE SA (dba FANSHAKE)
    Rue Adrien-Lachenal 26,
    Geneva, Switzerland, 1207

Please include your account email and a brief explanation. We will respond within 3 business days.

If approved, reimbursements are processed to the original payment method within 5–10 business days.

Additional Details
  • No shipping or return labels are required as all solutions are digital
  • No processing or restocking charges apply
  • Payment processor fees are only reimbursed if solution was not delivered
Assistance Hours

Monday to Friday: 9:00 AM – 6:00 PM (UK Time)

We're here to support you. Feel free to reach out with any inquiries.